Support

 

Support

1) Support contact:

 

SpeedCast Service Support Centre Contacts
Telephone +852 3919-6700 (mainline)
+852 2723-0201
+852 2723-0981
Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
MSN ID This e-mail address is being protected from spambots. You need JavaScript enabled to view it  
Facsimile +852 2723 0379

 

When contacting your support team, please provide the following information:

Please advise if the VSAT disconnection could be due to:

a) remote weather condition

b) remote equipment shutdown from electrical power issues

c) blockage in line of sight (for example, crane operations in front of antenna)

Otherwise, please provide the following info for our troubleshooting:

d) iDirect Modem LED status (Rx, Tx, NET, Power, Status)

e) Your current LAT/LONG

f) Your current contact number

g) AGC & threshold value on the antenna system

h) Any error messages displaying on antenna control system

 

 

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